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Case Study

COMMONWEALTH GAMES

Glasgow

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Having successfully staffed the London Olympics in 2012 and Sochi Winter Olympics in 2014, were delighted to be chosen to support another major international sporting event with our clients at the Glasgow Commonwealth Games 2014.

Both clients were providing catering to a number of different sites across the city, with our team predominantly working at the SECC (home of such events as judo, boxing and other physical sports); and the Athlete’s Village, the custom-built home for all competitors, their families and close team throughout the event.

Every single member of staff had to go through stringent security checks for the event, with a long requirement for identification documents, background checks and work histories. We worked closely with our clients to ensure that information was collated from our team as efficiently as possible before uploading to the security system, and continuing the process throughout the games to ensure that unexpected demands could be met.

We were tasked with providing over 140 staff on the busiest days, including team leaders, waiters, baristas, bar tenders, kitchen porters and chefs. Due to the constantly changing, 24-hour nature of the event, we provided a round-the-clock service to ensure that our clients could communicate changes at any time and have them immediately taken care of.

Our staff were faced with a complex range of requirements, especially in the Athlete’s Village where the service ran 24 hours a day throughout the games. This necessitated a number of staggered starts, some as early as 4am. Through close communication with our team and client contacts, we matched the skills of our team to the best possible job role.

I have never worked The Open before and this was my first job in hospitality. I was excited about the opportunity as I have been surrounded by golf my entire life and enjoy the thrill of working similar fast-paced events.

Lucy

I have been golfing since I was a young child and have been to The Open as a patron with my father, so I wanted a new viewpoint on it. This is my first hospitality job and I thoroughly enjoyed it!

Matthew

This was my first time working at The Open! I was drawn to it because of my first waitressing job at a golf club in Ireland. I really enjoyed working there and have always known about The Open so I was excited to get involved in it.

Aoife

I enjoyed the last time I worked at The Open in Scotland back in 2015 at St Andrews, so I wanted the opportunity to return. As I enjoy golf I couldn't turn down the chance to work at such an iconic event.

Isaac

I worked at The Open for the first time last year in Royal Birkdale and it was an amazing experience. The team was great, and I didn’t hesitate to do it again when I was offered the chance this year.

Elena

I wanted to get involved in The Open because I had such an incredible time last year! It was something I had never experienced before and I'm so glad I was able to be a part of it again in 2018.

Mich

Rosina has partnered with us in recruiting from Chef Manager to Senior Ops for 10+ years. She 'gets' our business, investing a huge amount of time sourcing for ‘fit’ rather than textbook skill set. We are a unique business that has grown organically & good people are key to this.

Andrew Odell-Rourke, TNS Catering

Thank you for securing my dream job. Coming from a hotel/restaurant background, I didn’t know my skills were transferable – you opened my eyes to contract catering! Can't thank you enough. Your hand-holding was (still is!) appreciated.

Charlotte Fowler, Projects Manager & EA at Deloitte

Only my first week with Off to Work and I'm really enjoying it. Thought the skills and assessment day would have been a drag if I'm honest, but Lelde made it a blast! She was so lovely and fun, and explained things really well so learned a few things for the future too :-) Many thanks from Charlene in Belfast

What Our Teams Love About OtW

‘Dear Katie, Violeta, Inesa, Maciej + all your crew - special thanks to all who supported this amazing and challenging event over the past days. The feedback from our top management is that this was the best local crew for 5 years, so please pass on our thanks also to all of your great team members, who did an amazing job on match day and supported our crew in the best way!

Sonja P, Learning & Development Specialist, Human Resources

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An incredible event for everyone

All the long hours and hard work paid off for our team, who were able to experience one of the world’s largest sports tournaments from within,  preview the opening ceremony and meet with some of the VIP visitors  including one of our team leaders, Peter Miller, who met both Sir Chris Hoy & HRH Prince William.

 

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